Optimising of Performance in Facilities Management

Facilities management and corporate real estate provision are becoming increasingly important to business success. Its trend follows the changing orientations of the built environment which includes commercial, educational, industrial, recreational, residential, retail and transport infrastructures. It also directly contributes to the success of business with its focus on consistency, continuous improvement, and reliability through time, cost and quality control. Thus, the study of facilities management in each sector of the built environments is essential to optimise business performance. This paper discusses stakeholder relations and facility performance. It considers complex facility conditions in relation to daily business operation and searches for a suitable built environment in order to demonstrate further performance measurement. In addition to the common benchmarking techniques or best practice in facilities management, the paper also introduces a best match approach for management teams to benchmark among stakeholders. Finally, it discuses the pros and cons between the best match and the best practice approaches in business performance optimisation.