OPTIMIZATION OF MANAGEMENT DECIZIONS FOR PURCHASING OF BUSINESS SERVICES

The strategic importance of the services has increased recently because many countries have turned into real service economy. This article aims to help managers to optimize their decision regarding the purchasing process of business services. The article starts with describing the business services and their importance. We concentrate our attention also to the important role that purchasing department has in the procurement process of the business services. Next, we present some findings from practice regarding to the implication of the purchasing department in the procurement of business services. Furthermore, the paper presents a conceptual framework that we developed for the optimization of the purchasing process of business services. At the end of the paper we present some recommendations for managers about how the way that they can optimize their decision regarding the purchasing process of business services.