Optimization of Process Time in the Creation and Updation of Technical Publication Documents Using Business Process Reengineering : Case Study

The creation of Technical Publication documents in industries is the last hurdle of the Product life cycle, since the engineering details of a product are taken in the beginning of the design stage itself. When design undergoes significant changes in the product life cycle, it is very difficult to reflect the latest engineering details in the technical publication documents as a result enormous amount of rework has to be done which may result in delay in shipping the supporting documents like Parts Manual, Repair Manual, Owners Guide, Installation Instructions to the customers along with the end product. The aim of this study is to present an Davenport Method which is a Business Process Reengineering (BPR) Methodology, where all the documents of XYZ company are standardized using Darwin Information Typing Architecture standard, by incorporating this standard in the document brings drastic reduction in time during the Creation and updation of Technical Publication documents based on the change notice in this company. Paired sample t test is used to determine whether there is significant reduction in time for the creation and Updation of Manuals before and after Reengineering, this is done by using Statistical Package for Social Sciences software(SPSS)