OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset
| Year of publication: |
2009
|
|---|---|
| Authors: | Mehrotra, Vijay ; Grossman, Thomas A. |
| Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Linthicum, Md : INFORMS, ISSN 0092-2102, ZDB-ID 1207854. - Vol. 39.2009, 4, p. 346-352
|