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Managing negative word-of-mouth : an exploratory study
Williams, Martin, (2014)
A complexity theory framework of issue movement
Dawkins, Cedric E., (2020)
Impression management during a crisis event
Stratulat, Mihaela, (2019)
Crisis communication and the net : is it just about responding faster... or do we need to learn a new game?
Bridgeman, Roger, (2008)