Organizational Change and Information Systems : Working and Living Together in New Ways

Online-Ressource (XXI, 479 p. 64 illus, digital)

Lecture Notes in Information Systems and Organisation ; 2

Includes bibliographical references

Program Committee; Foreword; Contents; Contributors; 1 Introduction; 1…Part I: Organizational Change and Impact of ICT in Public and Private Sector; 2…Part II: New Ways to Work and Interact Via Internet; 3…Part III: E-Business, Communities and Social Networks; 4…Part IV: Information Systems, Innovation Transfer, and New Business Models; 5…Part V: Information Systems Management: A Critical Perspective; 6…Part VI: Professional Skills, Certification of Curricula, On-line Education; 7…Part VII: Human-Computer Interaction; 8…Part VIII: Information and Knowledge Management; References

Part I Organizational Change and Impact of ICTin Public and Private Sector2 Does ICT Influence Organizational Behaviour? An Investigation of Digital Natives Leadership Potential; Abstract; 1…Introduction; 2…Theoretical Framework; 2.1 Digital Natives and Digital Immigrants; 2.2 Organizational Behavior and Emotional Intelligence; 3…Research Design; 3.1 Variables and Analysis; 4…Data Analysis and Discussion; 5…Conclusion; Acknowledgments; References; 3 In the Face of Customers' Changing Behaviour, Should Italian Banks' Approach to Online Trading Remain the Same?; Abstract; 1…Introduction

2…The Italian Banking System: Is the Search for New Business Models Still in Progress?2.1 Multichannel Strategy; 2.2 Transparency and Information Flow; 2.3 Diversified Portfolio; 3…Is this the Social Trading Era?; 3.1 Social Trading; 3.2 Questions of Image and Gist; 4…Smart Sourcing; 4.1 Reconciling the Seemingly Contradictory Mandates of Cost Cutting and Innovation; 4.2 The Outsourcers; 5…Conclusions; References; 4 From IT Governance to IT Service Delivery. Implementing a Comprehensive Framework at Ansaldo STS; Abstract; 1…Introduction

2…The Business Case: Ansaldo STS and its Own IT Governance Model3…The IT Governance and Service Model: Basic Principles; 4…Lessons Learned; References; 5 Public Innovative ICT Based Employment Services Success Factors; Abstract; 1…Introduction; 2…Employment Services as a Paradigmatic Example; 2.1 eGovernment and the Job Marketplace; 2.2 Relevance of Services to Employment; 3…Methodological Approach; 4…The Lombard and the Catalan Cases; 4.1 Employment Services in Lombardy; 4.1.1 Performance and Success Factors; 4.2 Employment Services in Catalonia; 4.2.1 Performance and Success Factors

5…A Comparison6…Discussion; 7…Conclusions; Acknowledgments; References; 6 The Pursuit of Happiness: The Virtuous Circle of an IT Tool for its Users and Beneficiaries; Abstract; 1…Introduction; 2…Research Context and Methods; 2.1 Research Context: Fondazione Santa Clelia; 2.2 ABC Software; 2.3 Intervention Description; 2.4 Data Collection; 2.5 Data Analysis; 3…Results: The benefits for Operators and Guests; 3.1 Evidences from the Qualitative Analysis; 3.2 Bottom--Up Design with Autonomy; 3.3 User Friendliness and Job Simplification; 3.4 Orientation Toward Patients/Guests

3.5 Evidences from the Descriptive Quantitative Data

10.1007/978-3-642-37228-5 [DOI]

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