- Chapter One - Introduction
- 1. Research Problem
- 2. Research Objective
- 3. Methodological Approach
- 4. Definition and Desrpition of Key Concepts
- 5. Central Bank of Colombia
- Chapter Two - Theoretical Framework1. Agency Theory and Transaction Cost Economics
- 2. Organisational Chance Models
- 3. Three Forces for Change
- 4. Top-Down Direction Setting
- 5. Horizontal Process Redesign
- 6. Bottom-Up Performance Improvement
- 7. Knowledge Creation
- 8. Conclusion and Implications
- Chapter Three - Empirical Study
- 1. Research Objective (Why?)2. Reseachr Methodology (What?)Chapter Four - Conclusion and Implications
- 1. Conclusions
- 2.Theoretical Implications
- 3. Pratical Implications
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