• Chapter One - Introduction
  • 1. Research Problem
  • 2. Research Objective
  • 3. Methodological Approach
  • 4. Definition and Desrpition of Key Concepts
  • 5. Central Bank of Colombia
  • Chapter Two - Theoretical Framework1. Agency Theory and Transaction Cost Economics
  • 2. Organisational Chance Models
  • 3. Three Forces for Change
  • 4. Top-Down Direction Setting
  • 5. Horizontal Process Redesign
  • 6. Bottom-Up Performance Improvement
  • 7. Knowledge Creation
  • 8. Conclusion and Implications
  • Chapter Three - Empirical Study
  • 1. Research Objective (Why?)2. Reseachr Methodology (What?)Chapter Four - Conclusion and Implications
  • 1. Conclusions
  • 2.Theoretical Implications
  • 3. Pratical Implications