Organizational citizenship behaviors and service quality as external effectiveness of contact employees
| Year of publication: |
2003
|
|---|---|
| Authors: | Yoon, Mahn Hee ; Suh, Jaebeom |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 56.2003, 8, p. 597-611
|
| Publisher: |
Elsevier |