Organizational competence building and development: Contributions to operations management

‘Change’ is the word that describes nowadays-socioeconomic environment. Change drivers are forcing a new organizational behavior, which is based on collective determinants of its performance. Based on these assumptions that change is the main context characteristic and performance is collectively defined, organizational learning plays a special role. The main objective of this paper is to comprehend organizational learning in a strategic context established by operations strategy, and focusing on organizational competences formation and development as elements that drive performance. A conceptual framework is developed and tested using information from experts' interviews and secondary data collected from an enterprise knowledge management process implementation research project.