Organizational Effectiveness and the ″Expert″

Examines the major current approaches to organizational analysis, amely accounting, marketing, behavioural, management services, consultative, systems and total quality. Describes an outline sketch of each showing the basic philosophy adopted and the techniques utilized. Discusses the limitations of the adoption by management of any one approach and the selection of the “expert”, as this tends to lead to the definition of the “problem”, and hence to a solution related directly to the adopted approach/”expert”. This will give rise to an over‐simplification of the true organizational complexity and may lead to a loss of overall organizational effectiveness. Suggests a number of guidelines for management, to assist in the handling of a process of organizational effectiveness improvement through organizational analysis and the use of “experts”.