Organizational forgetting and information systems

Organizational learning is a key concept for firms involved in turbulent environments. The learning process is based upon the idea that improvements, once learnt, are remembered. Nevertheless, organizations can forget the achievements of the learning process. The aim of this paper is to explore the process of organizational forgetting. It is concluded that learning is the consequence of a map of commitments within the organization. If any of these commitments is not accomplished, forgetting occurs. The forgetting process is portrayed through the conflict between local and global goals represented by the local and the central information systems.