Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Katrien Verleye and Sofie Holvoet
| Year of publication: |
2024
|
|---|---|
| Authors: | Verleye, Katrien ; Holvoet, Sofie |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 34.2024, 2, p. 319-340
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| Subject: | Family members | Healthcare | Partial employees | Satisfaction | Secondary customers | Service journeys | Transformative services | Value co-creation practices | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-09-2022-0193 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014526078