Organizational reliability : human resources, information technology and management

Cover -- Half Title -- Series -- Title -- Copyright -- Contents -- Introduction -- 1 Theoretical Background for the Concept of Organizational Reliability -- 1.1. The Essence of Organizational Reliability -- 1.2. Elements Influencing Organizational Reliability -- 1.2.1. Organization Models -- 1.2.2. Human Resources, Information Technology and Management -- 1.3. Organizational Capabilities Concepts -- 2 Development of the Organizational Reliability Model -- 2.1. Human Resource Reliability Model -- 2.1.1. Human Resources Reliability -- 2.1.2. Human Resources Capabilities -- 2.1.2.1. Type-1 Human Resources Reliability Capabilities -- 2.1.2.2. Type-2 Human Resources Reliability Capabilities -- 2.1.3. Human Resources Capabilities and Human Resources Reliability -- 2.1.3.1. Type-2 Human Resources Reliability Capabilities and Their Influence on Human Resources Reliability -- 2.1.3.2. Outcomes of Type-1 Human Resources Reliability Capabilities and Their Influence on Human Resources Reliability -- 2.1.3.3. Type-2 Human Resources Reliability Capabilities and Outcomes of Type-1 Human Resources Reliability Capabilities -- 2.1.3.4. Human Resources Abilities to Openness and Human Resources Reliability -- 2.2. Information Technology Reliability Model -- 2.2.1. Information Technology Reliability -- 2.2.2. Information Technology Capabilities -- 2.2.3. Type-2 Information Technology Reliability Capabilities -- 2.2.4. Type-1 Information Technology Reliability Capabilities Outcomes -- System Reliability -- Usage Reliability -- User Experience -- Information Reliability -- Support Service Reliability -- 2.2.5. Information Technology Reliability Capabilities and Information Technology Reliability -- Type-2 Information Technology Reliability Capabilities and System Reliability -- Type-2 Information Technology Reliability Capabilities and Usage Reliability.