Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Benjamin Schneider; William H. Macey; Wayne C. Lee; Scott A. Young
| Year of publication: |
2009
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|---|---|
| Authors: | Schneider, Benjamin ; Macey, William H. ; Lee, Wayne C. ; Young, Scott A. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 12.2009/10, 1, p. 3-14
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| Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Unternehmenserfolg | Firm performance | Dienstleistungssektor | Service industry | Multivariate Analyse | Multivariate analysis | USA | United States | 2003-2005 |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003877621