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Open voice or private message? : the hidden tug-of-war on social media customer service
He, Shu, (2026)
Digital Business Transformation in Africa, Volume II : Digital Ecosystems, Consumer Experience, and Engagement
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The robot–human paradox : a meta-analysis of customer service by robots versus humans on customer experience
Santini, Fernando de Oliveira, (2025)
Task experience and social cues: Interactive effects on attitudinal reactions
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Alternative measures of employee commitment : assessment of predictive validity for performance and turnover
Vance, Robert J., (2020)
Work-unit absenteeism : effects of satisfaction, commitment, labor market conditions, and time
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