Other customers' service failure and recovery encounters : a qualitative exploration
Niharika Gupta and Harsh V. Verma
| Year of publication: |
2024
|
|---|---|
| Authors: | Gupta, Niharika ; Verma, Harsh V. |
| Subject: | Customer behaviour | Justice theory | Observing customers | Other customers | Service recovery | Shared servicescape | Thematic analysis | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJBA-09-2021-0462 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014455620