Outdoor hospitality performance : through the lens of the balanced scorecard and its customer perspective
Kevin Grande, Natalie Haynes
| Year of publication: |
2024
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|---|---|
| Authors: | Grande, Kevin ; Haynes, Natalie |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 121.2024, Art.-No. 103800, p. 1-12
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| Subject: | Balanced scorecard | Camping | Campsites | Customer satisfaction | Inductive approach | Performance | Balanced Scorecard | Performance-Messung | Performance measurement | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Unternehmenserfolg | Firm performance | Dienstleistungsqualität | Service quality | Strategisches Management | Strategic management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103800 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015071295