Outsourcing a Two-Level Service Process
| Year of publication: |
2012
|
|---|---|
| Authors: | Lee, Hsiao-Hui ; Pinker, Edieal J. ; Shumsky, Robert A. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 58.2012, 8, p. 1569-1585
|