Outsourcing and keeping control: the key legal issues

Examines the issues involved in securing a successful outsourcing contract: selecting a supplier, service provision, describing services, using services, changing services, and the termination of outsourcing. Discusses how these issues can be best incorporated in legal contractual terms to leave the user in control of outsourced services. Concludes that the legal and practical aspects of outsourcing are so complex that individually tailored contracts between user and supplier are needed.