Outsourcing brings Interdean to the technology forefront

Purpose – The purpose of this case study feature is to demonstrate how technology outsourcing can bring efficiencies and benefits to human resources (HR), once the right solution and provider are selected. Design/methodology/approach – The paper follows the selection and implementation path followed by an international organisation – Interdean International Relocation – moving from an inefficient outsourced payroll system to a technology‐based payroll and HR solution that has resulted in efficiency gains. Findings – The case study feature highlights the implementation steps and resources that made the transfer from one system to another a success. It also shares the gains that can be made once these steps and resources are in place, and the right solution and provider are selected. Research limitations/implications – The case is based on one organisation's experiences. Originality/value – The paper shows how technology outsourcing can bring efficiencies and benefits to HR.