Outsourcing customer service : applying the value chain as a method to improve service at call centers
Barbara Mihm
| Year of publication: |
2008
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| Authors: | Mihm, Barbara |
| Published in: |
Review of business information systems. - Littleton, Colo., ISSN 1534-665X, ZDB-ID 2442108X. - Vol. 12.2008, 2, p. 41-50
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009885711