Outsourcing: What does it take to be a top‐notch service provider?

Outsourcing has moved beyond a trend and has become a mainstream management practice. As a result, all major real estate brokerage firms now offer some type of corporate real estate service. In fact, typical brokerage houses are merging and consolidating, turning into large service organisations ‐ maturing to meet the ever‐increasing needs and demands of their corporate real estate clients. Correspondingly, the responsibility of the person providing the service is ever‐increasing to meet the evolving expectations and trends of corporate real estate. What does it take to become a leader in providing value added services as an outsourced real estate professional, and why are companies using outsourced firms for functions that have traditionally been handled in‐house?