Over-time variation in individual’s customer satisfaction scores
John Dawes, Lara Stocchi, Francesca Dall’Olmo-Riley
| Year of publication: |
2020
|
|---|---|
| Authors: | Dawes, John ; Stocchi, Lara ; Dall'Olmo Riley, Francesca |
| Subject: | customer satisfaction | measurement | psychometrics | regression to the mean | variability | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Regressionsanalyse | Regression analysis |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1470785320907538 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012231171