Overcoming dangerous learning: the role of critical reflection in cross-cultural interactions

Rapid globalization has increased the need and opportunity for interactions between people from different cultural backgrounds. Experience is often considered the best teacher and experiences with cross-cultural interactions represent important opportunities to learn to deal with differences. Drawing on a collection of 260 cases, this contribution argues that even when people enter into cross-cultural interactions with the intention of learning new ways of seeing and doing things, they often draw conclusions that make them unreceptive to information that might contradict what they already think. Thus, learning from experience can be dangerous when it inhibits inquiry and closes off new knowledge. This contribution illustrates the kinds of dangerous learning we have encountered in our research and presents strategies of critical self-reflection and interaction to generate shared understandings of situations, desired outcomes, and appropriate actions.