Participative leadership and service recovery performance : a moderated mediation model
Muhammad Aamir Shafique Khan, Du Jianguo and Shuai Jin, Munazza Saeed, and Adeel Khalid
| Year of publication: |
2023
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|---|---|
| Authors: | Khan, Muhammad Aamir Shafique ; Du, Jianguo ; Jin, Shuai ; Saeed, Munazza ; Khalid, Adeel |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 4, p. 537-555
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| Subject: | Frontline service employees | Participative leadership | Role breadth self-efficacy | Service recovery performance | Trait mindfulness | Dienstleistungsqualität | Service quality | Kooperative Führung | Beschwerdemanagement | Complaint management | Führungsstil | Leadership style | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-07-2022-0146 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014302373