PATTERNS AND STRATEGIES OF INTERPERSONAL CONFLICTS MEDIATION DURING THE PROJECTS

Through this paper, we are intending to underline the negative impact which the interpersonal conflict may have during projects. After reviewing the most important factors which generate this type of conflicts, we have discussed the main aspects about the principles and steps which a project manager must follow in order to be prepared for mediation of interpersonal conflicts. In the second part of this article, we’ve analyzed some patterns of solving conflicts as avoidance, compulsion, adaptability, cooperation or compromise, revealing their advantages. Classifying the types of confliction’s interventions, we distinguished the negotiation, a communicational process in order to reach an understanding between the two sides, the mediation, who promotes the communication in order to reach a compromise and the arbitrage, that supposes the existence of a third person, which has a special authority. In the last part, we revealed mediation’s strategies which involved a higher or lower control of the result and the process of conflict’s decision, and then we have discussed the situational key-factors who influences the choice of the strategy.