Paying it forward : the influence of other customer service recovery on future co-creation
Kawon Kim, Melissa A. Baker
| Year of publication: |
2020
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| Authors: | Kim, Kawon ; Baker, Melissa A. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 604-615
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| Subject: | Customer citizenship behavior | Employee extra-role behavior | Indebtedness | Other customer service recovery | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Arbeitsverhalten | Work behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.03.015 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417381