People-driven processes in customer relationship management
| Year of publication: |
2010
|
|---|---|
| Authors: | Shang, Shari ; Lin, Shu Fang |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 30.2010, 14, p. 2441-2457
|