Perceived customer contact centre quality: conceptual foundation and scale development
| Year of publication: |
2011
|
|---|---|
| Authors: | van Dun, Zanna ; Bloemer, Josee ; Henseler, Jorg |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 31.2011, 8, p. 1347-1364
|