Perceived opportunism (PO) in e-return service encounters
| Year of publication: |
2013
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|---|---|
| Authors: | Hsieh, Pei-Ling |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 23.2013, 2 (14.3.), p. 96-110
|