Perceived quality of web-based financial advice and its impacts
Ariano Pistoia, Bernd W. Wirtz and Marc Elsäßer (Information and Communication Management, German University of Administrative Sciences Speyer, Speyer, Germany)
| Year of publication: |
2015
|
|---|---|
| Authors: | Pistoia, Adriano ; Wirtz, Bernd W. ; Elsäßer, Marc |
| Published in: |
International journal of electronic business. - Olney, Bucks. : Inderscience Publ., ISSN 1470-6067, ZDB-ID 2106327-8. - Vol. 12.2015, 4, p. 319-344
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| Subject: | advice quality | web-based self-service | electronic service quality | structural equation modelling | financial advice | perceived quality | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Anlageberatung | Financial advisors | Qualitätsmanagement | Quality management | Strukturgleichungsmodell | Structural equation model | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Self-service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011548165