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Knowledge sourcing from customers in new financial service development
De Smet, Dieter, (2016)
Service encounters as bases for innovation
Sundbo, Jon, (2015)
Involving High Net Worth Individuals (HNWI) for financial services innovation
Using Mystery Shopping to Compare the Service Quality of Banks in Turkey
Zolfagharian, Mohammad Ali, (2010)
Consumer Perceptions of Service Innovativeness and Personal Control
Zolfagharian, Mohammad Ali, (2009)
Perceived service innovativeness, consumer trait innovativeness and patronage intention