Perceived service quality and self-concept influences on consumer attitude and purchase process: A comparison between physical and internet channels
| Year of publication: |
2011
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| Authors: | Wu, Shwu-Ing ; Chan, Hsiu-Ju |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 22.2011, 1, p. 43-63
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