Perceived value of ride-hailing providers : the role of algorithmic management, customer dysfunctional behavior and perceived injustice
Rana S. Roshdy, Zhou Erhua
| Year of publication: |
2020
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|---|---|
| Authors: | Roshdy, Rana S. ; Zhou, Erhua |
| Published in: |
International Journal of Research in Business and Social Science : IJRBS. - Istanbul, Turkey : School of Business, İMU, ISSN 2147-4478, ZDB-ID 2719183-7. - Vol. 9.2020, 7, S, p. 53-65
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| Subject: | Labor process theory | service dominate logic | algorithmic management | customer dysfunctional behavior | customer empowerment and perceived justice | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v9i7.960 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012591779