Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers
| Year of publication: |
2002
|
|---|---|
| Authors: | Luk, Sherriff T.K. ; Layton, Roger |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 22.2002, 2, p. 109-128
|