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Development and validation of the Marginalized-Group-Focused Diversity Climate Scale : group differences and outcomes
Sakr, Nouran, (2023)
Introducing a composite measure of trust in financial services
Moin, S. M. A., (2023)
A critical examination of service loyalty measures
El-Manstrly, Dahlia, (2013)
The impact of fairness on trustworthiness and trust in banking
Roy, Sanjit, (2015)
Perceptions of fairness in financial services: an analysis of distribution channels
Sekhon, Harjit, (2016)
Service excellence in UK retail banking : customers' perspectives of the important antecedents
Sekhon, Harjit, (2015)