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Salesperson's listening ability as an antecedent to relationship selling
Drollinger, Tanya, (2013)
Tell me what I did wrong : experts seek and respond to negative feedback
Finkelstein, Stacey R., (2012)
Adjusting corporate customer communication
Plötner, Olaf, (2007)
High impact selling : power strategies for successful selling
Brooks, William T., (1988)
Perfect phrases for the sales call : hundreds of ready-to-use phrases for any sale - from prospect to close
Brooks, William T., (2006)
Perfect phrases for the sales call : hundreds of ready-to-use phrases for any sale ; from prospect to close
Brooks, William T., (2010)