Performance and reliability analysis of an M/G/1-G retrial queue with orbital search and non-persistent customers

This paper treats an M/G/1 retrial queue with non-persistent customers, where the server is subject to failure due to the negative arrivals. After a completion of a service or a repair, the server searches for the customers in the orbit or remains idle. By using embedded Markov chain technique and the supplementary variable method, we present the necessary and sufficient condition for the system to be stable and the joint queue length distribution in steady state. The waiting process is also given. Some main reliability measures, such as the availability, failure frequency, and the reliability function of the server, are obtained. Finally, some numerical examples and cost optimization analysis are presented.