Performance assessment is a two-way street at Dell : Employees feed back high-quality information on their managers

Purpose – The purpose of this paper is to describe the principal human resource (HR) management policies at global computer giant Dell. Design/methodology/approach – This paper focuses on performance management, recruitment, career development, employee development, remuneration and research and development. Findings – The importance of the company’s Tell Dell survey, which gives employees the regular opportunity to comment on the performance of their managers has been highlighted. Practical implications – This paper explains that this produces such high-quality information that it feeds directly into the company’s total-quality-management initiatives. Social implications – It has been revealed that Dell employees can recommend their family or friends for employment at the company. Originality/value – A useful overview of HR management at Dell.