Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Hadi Shirouyehzad; F. Hosseinzadeh Lotfi; Arash Shahin; Mir. B. Aryanezhad; Reza Dabestani
| Year of publication: |
2012
|
|---|---|
| Authors: | Shirouyehzad, Hadi ; Lotfi, Farhad Hosseinzadeh ; Shahin, Arash ; Aryanezhad, Mir-Bahador ; Dabestani, Reza |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 12.2012, 4, p. 447-467
|
| Subject: | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis | Hotellerie | Hotel industry | Iran |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009576346