Performance excellence: a QFD approach

Boeing Airlift and Tanker Programs (A&T) uses the criteria for performance excellence as its road‐map to business excellence. This study employs a house of quality to facilitate a detailed, quantitative analysis of how well the various strategic thrusts and initiatives at A&T address the individual items within the criteria. This unique application of Quality Function Deployment (QFD) will demonstrate applicability to the design and development of a large organization.

MoreLess

Year of publication:	2003
Authors:	Walden, Jim
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 20.2003, 1, p. 123-133
Publisher:	MCB UP Ltd
Subject:	Quality function deployment \| Performance measurement \| Quality \| Awards

More details

Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/02656710310453854 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014800173