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Performance measurement and quality management in public libraries : IFLA Satellite Meeting, Berlin, 25 - 28 August, 1997 ; proceedings
Borchardt, Peter, (1998)
Business performance measurement and management : new contexts, themes and challenges
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Do quality costs still matter?
Raßfeld, Colin, (2015)
Lessons from Australian and British reforms in results-oriented financial management
Scheers, Bram, (2005)
The administrative and academic politics of ranking research : the case of the 2004 "public sector performance" study in The Netherlands
Bouckaert, Geert, (2008)
Renewing public sector performance measurement
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