Performance management in PES : practitioner's toolkit

This toolkit is intended to assist public employment services (PES) in designing, implementing and/or reviewing their approach to performance management. It provides concrete guidance and tools for PES to develop key components of performance management (PM) systems from scratch, or to review and refine existing systems - taking account wider organisational and contextual factors. The toolkit helps PES to answer the following key questions: - How can PES design, maintain, develop and review robust PM systems? - How can PES use their PM systems to consider the impact of resource allocation on the effectiveness of PES operations? - How can PES use the information from PM to inform decision making and hold conversations based on evidence across the organisation?