Performance measurement systems in service firms
Paul Gemmel ...
| Year of publication: |
2003
|
|---|---|
| Other Persons: | Gemmel, Paul (contributor) |
| Published in: |
Services management : an integrated approach. - Harlow [u.a.] : Financial Times/Prentice Hall, ISBN 0-273-67353-X. - 2003, p. 373-403
|
| Subject: | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Balanced Scorecard | Balanced scorecard |
| Extent: | graph. Darst |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001779201