PERFORMANCE MEASURES: BANDWIDTH VERSUS FIDELITY IN PERFORMANCE MANAGEMENT

Performance is of focal and critical interest in organizations. Despite its criticality, when it comes to human performance there are many questions as to how to best measure and manage performance. One such issue is the breadth of the performance that should be considered. In this paper, we examine the issue of the breadth of performance in terms of measuring and managing performance. Overall, a contingency approach is taken in which the expected benefits and preference for broad or narrow performance measures depend on the type of job (fixed or changeable).