Performance monitoring and quality outcomes in contracted services
| Year of publication: |
2002
|
|---|---|
| Authors: | Dean, Alison M. ; Kiu, Christopher |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 19.2002, 4, p. 396-413
|