Performance, satisfaction and turnover in call centers: The effects of stress and optimism
| Year of publication: |
2004
|
|---|---|
| Authors: | Tuten, Tracy L. ; Neidermeyer, Presha E. |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 57.2004, 1, p. 26-34
|
| Publisher: |
Elsevier |