Performance topology mapping : understanding the drivers of performance
Rhian Silvestro
| Year of publication: |
2014
|
|---|---|
| Authors: | Silvestro, Rhian |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 156.2014, p. 269-282
|
| Subject: | Operations strategy | Service performance | Service profit chain | Performance measurement | Strategy maps | Balanced scorecard | Performance-Messung | Balanced Scorecard | Unternehmenserfolg | Firm performance | Strategisches Management | Strategic management | Dienstleistungsqualität | Service quality | Performance-Management | Performance management | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010410212