Personal information management practices: how scientists find and organize information

Purpose To take full advantage of the unprecedented availability of information on networks and digital systems, professionals need to be comfortable finding information relevant to the tasks at hand. This study was conducted at the Kuwait Institute for Scientific Research to investigate scientists’ personal information management (PIM) practices. Design/methodology/approach A qualitative research approach was used. Critical incidents were collected to probe information about PIM activities. The PIM-related critical incidents were gathered through extended conversations in the form of semi-structured interviews. Findings Extended conversations revealed that scientists were aware of the importance of information organization and management. They collected and received information from various sources regarding their tasks and saved part of the information for future use. Scientists organized saved information into named folders using the categories of projects, clients and planning. The files were updated by regular deletion and cleaning. Different strategies were used to retrieve the information. These included searching by keywords and file names, and browsing using the folder structure. Scientists have used various PIM tools. They reported that time pressure, information overload and anxiety due to information fragmentation were major challenges in PIM. Originality/value This study recommends a compilation of guidelines to assist scientists in the efficient management of personal information. As there are only a few studies currently available in the literature on scientists’ PIM, this study makes a valuable contribution to the relevant professional literature.