Perspective on services' quality using the SERVPERF
Marcella Teixeira Gonzaga and Roberta Emilly Barbosa Fontes, Brenda Lohanny Passos Santos, Laerson Ribeiro Lima Filho, Denise Santos Ruzene, Cleiton Rodrigues de Vasconcelos, Daniel Pereira Silva
| Year of publication: |
2024
|
|---|---|
| Authors: | Gonzaga, Marcella Teixeira ; Fontes, Roberta Emilly Barbosa ; Santos, Brenda Lohanny Passos ; Filho, Laerson Ribeiro Lima ; Ruzene, Denise Santos ; Vasconcelos, Cleiton Rodrigues de ; Silva, Daniel Pereira da |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 41.2024, 3, p. 368-388
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| Subject: | bibliometric | quality tool | services provision | SERVPERF | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Bibliometrie | Bibliometrics | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2024.137324 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015065481